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Stop Choosing Between High Performance and a Culture of Empathy.

Build Managers Who Drive Performance and Lead with Heart.

In today’s market, the most successful organizations have rejected the false choice between results and kindness. They know that a culture of empathetic accountability isn’t just a “nice to have” but their single greatest competitive advantage.

But if your company is struggling to find this balance, it’s not a people problem. It’s a training and systems problem.

You are likely seeing the symptoms every day:

  • Your new managers are stuck in “doer” mode. They’re burning out by rescuing and doing their team’s work instead of making the critical shift from doing to leading.

  • Accountability is inconsistent. Without a framework for setting clear expectations, managers either avoid tough conversations or over-correct, damaging morale and trust.

  • Feedback is failing. Performance reviews feel punitive, and “compassionate” feedback lacks the clarity to actually serve as a tool for growth.

  • Change initiatives stall. Your teams are struggling with the stress of transitions because managers aren’t equipped to lead with empathy and stability.

  • Silos are deepening. Collaboration is painful because teams lack the skills for managing up and across or repairing trust in the moment when things go wrong.

This is where my work begins.

As an ICF Master Certified Coach and culture-change strategist, I partner with organizations to build a sustainable culture of leadership. We go beyond one-off workshops to install a complete operating system for empathetic performance.

My approach is rooted in training design and systems thinking:

  1. Install a Shared Vocabulary: We equip your leaders with a practical framework for compassionate accountability, giving them the tools to have tough conversations that strengthen, rather than sever, relationships.

  2. Build Skill, Not Just Theory: Through interactive workshops and team facilitation, we build the exact skills managers need to hold healthy boundaries, give growth-oriented feedback, and lead effectively through change.

  3. Design Sustainable Systems: I partner with your HR and leadership teams to integrate these skills into your existing development programs, performance management, and cultural initiatives, ensuring the change lasts.

The results are a clear competitive advantage:

  • A significant reduction in employee turnover, especially among high-potential managers and their teams.

  • Measurably higher employee engagement, leading to increased productivity and innovation.

  • A culture that attracts and keeps top talent by earning a reputation as a truly great place to work.

  • A resilient, skilled leadership corps that thrives, feels fulfilled, and drives your organization’s success.

I partner with mission-driven organizations that are:

RETAIL

HIGH TECH

FOOD
SERVICE

MILITARY | GOVERNMENT

FAITH BASED

NGO

When we join forces, you’ll get a welcoming, judgment-free space, straightforward and helpful feedback, a focus on your needs, tools to help you grow, and resources to guide you towards positivity, confidence, motivation, and clarity.

Let's talk

SERVICES

My approach works because it’s built on decades of research, using evidence-based, somatic, and presence-based facilitation and coaching techniques rooted in systems thinking. With experience managing roles and leading teams, I know how to help you maximize strengths, conquer challenges, and embrace differences.

Let's Explore How Empathy Can Drive Performance

“This experience felt genuinely personalized, steering away from a one-size-fits-all script. Amy’s adaptive approach allowed me to evolve in my leadership maturity, empathy, and most importantly, in self-acceptance. The insights I’ve gained have not only made me reflect on my own actions and thoughts but have empowered me to be a better leader and individual. I am eagerly looking forward to more sessions, and I’m deeply grateful for the profound impact this coaching has had on my personal and professional growth.”

– Director of Vendor Relations / Biopharmaceutical Company

“I’ve been privileged to be coached by Amy, transitioning from an individual contributor to a thoughtful leader. She emphasized that at the heart of leadership lies effective communication, which enhanced both my professional and personal interactions.”

– Sr. Program Manager / Medical Aesthetics Company

“I came into coaching feeling overwhelmed and stuck in negative thinking patterns. Amy Kay helped me see things from a new perspective, guiding me to question my immediate reactions and explore the broader picture.”

– Manager of User Content / Finance Company

“Amy helped me shift my mindset and advocate for myself with confidence and clarity. Her calm, affirming presence made it easy to be honest—and that’s what made the growth possible.”

– Project Management Specialist / Global Medical Device Company