For many leaders, the simple phrase “holding someone accountable” creates a knot in their stomach. We dread it, seeing it as the opposite of empathy. This is a common cycle I call the “Reformer’s Trap.” It’s what happens when leaders, often with the best of intentions, default to judgment at the expense of trust. (If
Category Archives: blog post
15
Oct
Oct
Summary: When change moves faster than our team’s capacity to adapt, leaders need more than resilience—they need the skills of a Leader as Regulator. This post explores the predictable performance “Change Dip,” the observable data that shows your team is stuck in “The Labyrinth,” and provides a Leader’s Diagnostic Toolkit to restore performance by rebuilding
23
Aug
Aug
Steve Jobs was known for turning product launches into cultural events. The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience by Carmine Gallo breaks down the elements of his legendary style—simplicity, storytelling, and presence—that any speaker can adopt. This checklist serves as a refresher for those who’ve read
18
Aug
Aug
Inspired by Dave Anderson’s article at Scarlet Ink. The Leadership Myth Whether we say it aloud or not, the intuitive wisdom about leadership (which clearly grew out of the machoism of the mid-twentieth century) is that tough leaders get ahead, but empathetic ones get ignored. It’s such old thinking that it feels instinctive: forceful personalities
06
Jul
Jul
Summary: This article explores the concept of “mind-in, hands-off” leadership—a way of managing that prioritizes presence over control. Drawing on personal examples and the influence of Katharine Graham’s leadership style, it emphasizes the value of staying mentally engaged without micromanaging. The article also discusses how this same mindset applies when working with generative AI: true
25
Jun
Jun
A leader I coach recently described a frustrating pattern. During a critical planning session, she saw her engineers and Scrum Masters repeatedly stepping in to cover missing work from product managers who were on planned leave… work that should have been completed in advance. While she was grateful for the stopgap effort, she recognized this
23
Jun
Jun
Summary This article unpacks key findings from Why Empathetic Leadership Matters Now More Than Ever and explains how leaders can turn research into practical strategies for managing performance with empathy and accountability. Table of Contents Why Do People Care So Much About Empathy in Leadership? This article is about something you probably already know in
14
Jun
Jun
Leadership Lessons in Balancing Empathy and Accountability Many leaders I coach enter their roles with a powerful, noble drive to create positive change. They envision empowering teams, streamlining processes, and driving exceptional results. Yet, in their zeal to improve performance, many fall into what I call “the reformer’s trap.” I see this pattern often. A
25
Apr
Apr
If you struggle to talk about your accomplishments without feeling uncomfortable, you’re in good company. For many professionals, self-promotion can feel like boasting, bragging, or stealing attention from others. But there’s a more generous way to think about it: valuable self-promotion lives at the intersection of empathy and accountability. It’s about making your contributions visible
25
Mar
Mar
Listen as a Podcast Conflicts happen. Even in high-performing teams, misunderstandings, offenses, or broken trust can interrupt collaboration. As a manager, how you respond in these moments can either divide your team further—or lay the foundation for a stronger, more resilient culture. What steps can managers take to rebuild trust after conflict? Here’s a 5-step
