Author Archives: Amy Kay Watson

A Self-Reflection Tool for Using the SCARF Model to Get Your Head Straight

During my last corporate job I was asked to present engagement data for an initiative I was leading at a managers’ meeting. The data showed that participation on the initiative portal was dropping, and my challenge in that moment was to make a case for improving participation to a room of managers whose priorities would

Some Leaders Have an Empathy Allergy. I Could Have Gone That Way

A close-up from behind, two older men stand side-by-side wearing dark navy suit jackets, against a blue sky. Their gray-white hair is visible at the top of the frame. The focus is on the back of their jackets.

When leaders seem to have an empathy allergy, I pay attention. You can recognize the symptoms of an empathy allergy when the leader in question shows a defensive reaction to empathy itself. It isn’t mere discomfort with it, but an active, disproportionate rejection. That’s a pattern you’ve probably noticed. The leaders who are quickest to

Lead by Design Beyond the Quick Fix

Illustration split into two halves showing a transition from chaos to clarity. On the left, overlapping calendar alerts and warning signs read “Urgent,” “Deadline missed,” “Meeting,” and “Overdue,” surrounded by tangled lines, alarm icons, and blurred figures rushing in confusion. On the right, the scene is calm and organized: a person reviews a clean technical blueprint on a drafting table with rulers, pens, and a tablet, suggesting focused planning and structured problem-solving. A large arrow in the center points from the chaotic left side to the orderly right side, symbolizing a shift from overwhelm to clarity and control.

In my last article, we looked at the reactive impulses that often steer our leadership when the stakes are high. Whether we find ourselves over-functioning to “rescue” a project or leaning into rigid control to “enforce” a result, these responses are often just different ways of trying to resolve the same thing: the Accountability-Support Tension.

The Strategic Deferral – How to Decline Advancement Without Derailing Your Career

Watercolor illustration of a Stressed woman at her desk

This is one article in a series of three that are all about saying “NO” strategically. This one focuses on how to turn down a promotion that doesn’t fit your goals without sabotaging your career advancement. The other two center on (1) how to reclaim your time and energy when you’ve built your career on

The Empathy Trap – When High Care Becomes Low Agency

Sarah had told her team a dozen times: “Don’t worry about the weekends. You’ve got it covered.” But she couldn’t stop herself from calling anyway. Every Saturday morning, she’d check in. Every Sunday afternoon, she’d send a quick message. Just to make sure everything was okay. Just to make sure no one was struggling. It

Navigating the Accountability-Support Tension Beyond Good Intentions

Forget “New Year, New Me.” You don’t need a new identity; you need a more reliable way to navigate the pressure you’re already under. The start of the year may inspire in leaders a wave of promises to be more present, more firm, or more in-tune with the team. Whether your reset button is January

Connecting the Dots: Why I’ve Been Obsessed with the PIP (and What Comes Next)

The formal launch of Reboot Leadership LLC. If you’ve been following my social media lately, you’ve noticed a theme. I have been posting relentlessly about Rebooting the PIP. I’ve been talking about it because the Performance Improvement Plan is the “canary in the coal mine” for organizational culture. When the PIP is broken (and it

Why the Accountability Ladder Fails (And How to Fix It)

I spent several years of my career facilitating Senn Delaney culture-shaping sessions, first for The Ohio State University, and then for Hertz Global Holdings. Senn Delaney, since acquired by Heidrick & Struggles, was the firm that effectively invented corporate culture shaping. If you’ve attended a similar session, you’ve seen the Accountability Ladder: The concept can