Tag Archives: Communication

Beyond “Be Nice”: The 5 C’s of Communication for Empathetic Accountability.

A manager I was coaching felt she was failing at accountability. “I ask for deadlines,” she told me, “but the work is still late, and I just end up feeling like I’m pestering my team.” As we talked, she had a breakthrough: “I set the what and the when,” she said, “but I just realized

How to Get Better Quality Feedback

When you aren’t getting what you need, create it. When clients tell me they don’t get enough feedback, their concerns tend to fall into two camps. Either the feedback they receive is… I so appreciate anyone who wants better feedback. If this is the case you find yourself in, you can definitely take steps to