How to move your team from “who is to blame?” to “how do we fix it?” using restorative principles. Conflict is not just an HR issue; it is operational drag. When trust fractures in a high-performing team, information flow slows down, decision-making creates friction, and innovation stalls. Most managers default to one of two modes
Author Archives: Amy Kay Watson
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Summary: When change moves faster than our team’s capacity to adapt, leaders need more than resilience—they need the skills of a Leader as Regulator. This post explores the predictable performance “Change Dip,” the observable data that shows your team is stuck in “The Labyrinth,” and provides a Leader’s Diagnostic Toolkit to restore performance by rebuilding
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Inspired by Dave Anderson’s article at Scarlet Ink. The Leadership Myth Whether we say it aloud or not, the intuitive wisdom about leadership (which clearly grew out of the machoism of the mid-twentieth century) is that tough leaders get ahead, but empathetic ones get ignored. It’s such old thinking that it feels instinctive: forceful personalities
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Kindness as a Leadership Imperative This article unpacks key findings from “Why Kindness isn’t a Nice to Have” by by Nicki Macklin, Thomas H. Lee and Amy C. Edmondson and explains how leaders can turn kindness from a “nice to have” into a practical, performance-driven management discipline. Table of Contents Why Kindness Matters More Than
