There’s an saying in leadership circles: “The role of a leader is to afflict the comfortable and comfort the afflicted.” A lot of us find ourselves laughing and nodding our heads sagely when we hear this. But isn’t it kind of crazy? What kind of sadist afflicts the comfortable? We do know it means that
Author Archives: Amy Kay Watson
As human beings, we are all vulnerable to stress and fatigue in the workplace. It can be easy to fall into patterns of behavior that harm our relationships with colleagues and managers. Instead of lashing out or withdrawing, it’s important to adopt a calm and empathetic approach to communication. Calm Engagement is Key to Managing
When you hit your busy season, how do you stay healthy? How do you make sure you’re ready to go when the time comes? If you aren’t paying attention and following through with a few basic disciplines, you could wind up driving yourself into the ground–even when you think you’re taking time to relax. If
Front-line managers and supervisors can find themselves confused about how to motivate their employees to do what’s being asked of them. If you find yourself in this situation, it can be frustrating. But you can lead a high performing team by going through these steps, one by one.